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Asked a question 3 months ago

When I log in I immediately get a "Data.Session Error Condition" error message? How do I fix?

Where am I?

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This error typically indicates an expired license and can occur in a few situations.

The most common is during your initial installation and after activation.  If there is a communication issue or timeout between our activation server and your local server,  instead of being logged into DashboardFox, you may receive this message.

Click on the X to close this dialogue and attempt to re-login with the default username: admin and password: dashboardfox and complete the activation wizard again.   If the activation is successful, your trial licenses will be activated and you will no longer receive this message.

You may also receive this message when you switch from Demo Mode to Production Mode.  During that transition, another call is made to the online activation server and licenses are activated in the Production Mode database.  If there is a communication timeout this error could happen.  In this case, you can re-login with the default username: admin and password: dashboardfox and complete the activation wizard again.  If that does not solve the issue, on the DashboardFox server, recycle the DashboardFox AppPool or alternatively restart the IIS server.  

If you are receiving this message on a previously activated DashboardFox server it most likely means your license key has expired.  Since DashboardFox is a lifetime license and your base product key does not expire, what is more likely is the keys have been corrupted in the database.   Please contact us at team@dashboardfox.com30 so that we can troubleshoot and provide you steps to update your license keys.

If any of the above steps do not resolve this error,  please contact us at team@dashboardfox.com30 to assist directly.